Terms of Service

Redwell (UK) Ltd t/a ClarusPM | Version 1.0 | October 2026

These Terms of Service ("Terms") govern your access to and use of the ClarusPM platform at claruspm.com ("Platform"), provided by Redwell (UK) Ltd trading as ClarusPM ("ClarusPM", "we", "us", "our"), a company incorporated in England and Wales with company number 06342877, registered office at 7 Kings Head Centre, High Street, Maldon, Essex, CM9 5PN.

By creating an account, accepting an invitation, or using the Platform, you agree to these Terms. If you are accepting on behalf of a company or other legal entity, you confirm you have authority to bind that entity. If you do not agree to these Terms, do not use the Platform.

These Terms should be read together with our Privacy Policy and Cookie Policy, both available at claruspm.com.

1. Definitions

In these Terms, the following definitions apply:

“Agreement”: these Terms of Service together with any Order, the Privacy Policy, and Cookie Policy.

“Authorised Users”: employees, agents, or contractors of the Customer authorised to use the Platform, including Directors, Project Managers, Site Managers, Engineers, and Estimators.

“Customer”: the organisation or individual subscribing to the Platform.

“Customer Data”: all data inputted by the Customer or Authorised Users into the Platform, including project records, photographs, documents, signatures, and site data.

“Order”: the subscription plan selected by the Customer, including the plan tier, pricing, and number of users.

“Platform”: the ClarusPM web-based software application available at claruspm.com, including all features, tools, and documentation.

“Services”: access to the Platform and any ancillary services provided by ClarusPM under these Terms.

“Subscription Fee”: the recurring fee payable by the Customer for access to the Platform as set out in the Order.

“UK GDPR”: the retained EU law version of the General Data Protection Regulation (EU 2016/679) as it forms part of UK law, together with the Data Protection Act 2018.

2. Provision of Services

Subject to payment of the Subscription Fee and compliance with these Terms, ClarusPM grants the Customer a non-exclusive, non-transferable, limited right to access and use the Platform during the subscription term, solely for the Customer's internal business purposes in connection with construction project management.

ClarusPM will:

• Make the Platform available to Authorised Users with reasonable uptime (target 99.5% excluding scheduled maintenance).
• Provide reasonable technical support by email during business hours (09:00–17:00 GMT, Monday to Friday, excluding UK public holidays).
• Use commercially reasonable efforts to ensure the security of the Platform and Customer Data.
• Notify the Customer of any planned maintenance that may cause downtime, where practicable.

3. Customer Obligations

The Customer agrees to:

• Provide accurate and complete registration information and keep it updated.
• Ensure all Authorised Users comply with these Terms.
• Keep login credentials confidential and notify ClarusPM immediately of any unauthorised access.
• Use the Platform only for lawful purposes and in accordance with applicable law, including CDM 2015, HASAWA 1974, and UK GDPR.
• Not attempt to reverse engineer, copy, or create derivative works based on the Platform.
• Not use the Platform to store or transmit unlawful, defamatory, or infringing content.
• Not introduce malicious code, viruses, or other harmful software into the Platform.
• Not resell, sublicense, or provide access to the Platform to any third party without ClarusPM's prior written consent.

4. Authorised Users

The number of Authorised Users is set out in the Customer's Order. The Customer may add additional Authorised Users during the subscription term subject to payment of any applicable per-seat fees. The Customer is responsible for all acts and omissions of its Authorised Users.

Authorised Users are assigned roles that control their access to features and data within the Platform. Role-based access levels are set by the Customer and ClarusPM accepts no liability for access granted or withheld by the Customer.

5. Subscription Fees and Payment

The Customer shall pay the Subscription Fee in advance by the payment method specified in the Order. Subscription Fees are non-refundable except as expressly set out in these Terms.

• Subscription Fees are billed monthly or annually as selected by the Customer at signup.
• Fees are processed by Stripe Inc on behalf of ClarusPM. By providing payment details you authorise recurring charges.
• ClarusPM reserves the right to change Subscription Fees on 30 days' written notice. Continued use after the notice period constitutes acceptance of the new fees.
• If payment fails, ClarusPM will notify the Customer and suspend access after 7 days if payment is not received.
• All fees are stated exclusive of VAT. Where applicable, VAT will be added at the prevailing rate.

6. Customer Data

The Customer retains ownership of all Customer Data. ClarusPM does not claim any intellectual property rights in Customer Data.

ClarusPM will:

• Process Customer Data only for the purposes of providing the Services and as set out in the Privacy Policy.
• Not sell, share, or disclose Customer Data to third parties except as required to deliver the Services (e.g. hosting providers, AI processing) or as required by law.
• Apply technical and organisational security measures appropriate to the risk, as described in the Privacy Policy.
• Retain Customer Data for 7 years following termination of the subscription, after which it will be deleted.
• Provide a data export in a standard format on request, within 30 days.

The Customer warrants that it has all necessary rights, consents, and permissions to upload Customer Data to the Platform and that doing so does not infringe any third-party rights.

6A. Knowledge Base and Document Improvement

By uploading documents to the ClarusPM library, you grant Redwell (UK) Ltd a non-exclusive licence to use the content of those documents in anonymised form to improve document generation features for all ClarusPM users.

Anonymisation removes all identifying information including company names, project names, addresses, personal names, and contact details. Only document structure, hazard descriptions, control measures, and safety content is retained.

You may opt out of this licence for individual documents by unchecking 'Contribute to knowledge base' when uploading or in the document settings. You may not opt out globally — if you do not wish your documents to be used in this way, do not upload them to the ClarusPM library.

This licence survives termination of your subscription in respect of documents already anonymised and added to the knowledge base before termination.

7. AI Features and Document Generation

The Platform includes AI-powered features including document extraction, RAMS generation, and document adaptation ("AI Features"), powered by Anthropic's Claude API.

By using the AI Features, the Customer acknowledges that:

• Documents and content generated by AI Features are drafts requiring review and verification by the Customer before use.
• AI-generated content may contain errors, omissions, or placeholders marked [TO CONFIRM] that require completion.
• ClarusPM does not warrant the accuracy, completeness, or legal compliance of AI-generated content.
• The Customer is solely responsible for reviewing, approving, and using any AI-generated documents.
• Content uploaded for AI processing is transmitted to Anthropic in accordance with the Privacy Policy.
• AI-generated RAMS, permits, and inspection forms must be reviewed by a competent person before use on site.

8. Intellectual Property

ClarusPM and its licensors retain all intellectual property rights in the Platform, including all software, designs, algorithms, templates, and documentation. Nothing in these Terms transfers any intellectual property rights to the Customer.

The Customer grants ClarusPM a limited licence to use Customer Data solely for the purpose of providing the Services. ClarusPM may use anonymised, aggregated data derived from Platform usage to improve its services, provided such data does not identify the Customer or any individual.

9. Confidentiality

Each party agrees to keep confidential all Confidential Information of the other party and not to disclose it to any third party without prior written consent, except as required by law or regulation. This obligation survives termination of these Terms.

“Confidential Information” means all non-public information disclosed by one party to the other, including business information, technical data, Customer Data, and the financial terms of these Terms.

10. Limitation of Liability

To the maximum extent permitted by applicable law, ClarusPM's total liability to the Customer under or in connection with these Terms shall not exceed the Subscription Fees paid by the Customer in the 12 months immediately preceding the event giving rise to the claim.

ClarusPM shall not be liable for:

• Loss of profits, revenue, business, contracts, or anticipated savings.
• Loss or corruption of data.
• Any indirect, special, incidental, or consequential loss.
• Any loss arising from the Customer's reliance on AI-generated documents without adequate review.
• Any loss arising from the Customer's failure to maintain adequate backups of its data.
• Any loss arising from a Force Majeure Event.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

11. Warranties and Disclaimers

ClarusPM warrants that:

• It has the right and authority to enter into these Terms.
• The Platform will function materially in accordance with the documentation.
• It will provide the Services with reasonable care and skill.

Except as expressly set out above, the Platform is provided "as is". ClarusPM disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

ClarusPM does not warrant that the Platform will be uninterrupted or error-free. The Customer acknowledges that construction site conditions, signal availability, and device compatibility may affect Platform performance and that offline functionality is limited.

12. Term and Termination

These Terms commence on the date the Customer creates an account or accepts an invitation and continue until terminated.

The Customer may terminate its subscription at any time by:

• Cancelling the subscription through the account settings, effective at the end of the current billing period.
• Providing written notice to hello@claruspm.com.

ClarusPM may terminate or suspend the Customer's access immediately if:

• The Customer materially breaches these Terms and fails to remedy the breach within 14 days of notice.
• The Customer fails to pay Subscription Fees and does not remedy the failure within 7 days.
• The Customer becomes insolvent, enters administration, or is wound up.
• ClarusPM is required to do so by law or regulation.

On termination, the Customer's right to access the Platform ceases immediately. ClarusPM will retain Customer Data for 7 years following termination and will provide an export on request within 30 days of termination. No refund of prepaid Subscription Fees will be made except where termination is caused by ClarusPM's material breach.

13. Data Protection

Both parties agree to comply with their respective obligations under UK GDPR and the Data Protection Act 2018. ClarusPM acts as a data processor in respect of personal data contained in Customer Data, and as a data controller in respect of Authorised User account data.

ClarusPM's processing of personal data is governed by the Privacy Policy, which forms part of this Agreement and is available at claruspm.com/privacy.

14. Changes to the Platform and Terms

ClarusPM may update or modify the Platform at any time. We will use reasonable efforts to notify Authorised Users of material changes to features.

ClarusPM may update these Terms from time to time. We will notify the Customer by email at least 30 days before material changes take effect. Continued use of the Platform after the effective date of changes constitutes acceptance. If the Customer does not accept the changes, it may terminate its subscription before the effective date.

15. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including acts of God, pandemic, government action, internet failures, power outages, or third-party service provider failures. The affected party shall notify the other promptly and take reasonable steps to mitigate the impact.

16. General

Entire Agreement: These Terms, together with the Privacy Policy and any Order, constitute the entire agreement between the parties in relation to the subject matter and supersede all prior agreements.

Severability: If any provision of these Terms is found to be invalid or unenforceable, it shall be modified to the minimum extent necessary to make it valid. The remaining provisions shall continue in full force.

Waiver: No failure or delay by either party in exercising any right shall constitute a waiver of that right.

Assignment: The Customer may not assign or transfer any rights or obligations under these Terms without ClarusPM's prior written consent. ClarusPM may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

Third Party Rights: These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

Notices: Notices to ClarusPM must be sent by email to hello@claruspm.com. Notices to the Customer will be sent to the email address registered on the account.

17. Governing Law and Jurisdiction

These Terms and any dispute arising from them shall be governed by the laws of England and Wales. Each party submits to the exclusive jurisdiction of the courts of England and Wales to settle any dispute arising under or in connection with these Terms.

Redwell (UK) Ltd t/a ClarusPM
Company No. 06342877 | VAT No. GB 913277234
7 Kings Head Centre, High Street, Maldon, Essex, CM9 5PN
hello@claruspm.com | claruspm.com
Registered in England and Wales